Identify the system and what stopped
Tell us whether ice is not being produced, is produced but not dispensed, or is forming in an unusual shape. Note the last normal batch and whether the problem started after water or filter work.
If the ice maker is inside a refrigerator, describe freezer performance as well. A separate machine should be identified by its own model label, even when it sits beside matching refrigeration.
Useful observations before a call
Review the model manual for the user controls and confirm what the indicators mean. Note whether the bin appears full, whether a water-related message is shown and whether there is water beneath the machine.
Do not force a harvest mechanism, bypass a sensor or disconnect a water line. Water delivery, temperature conditions and the operating sequence need to be evaluated rather than addressed by replacing the first suspected component.
Prepare water and access information
Have the model and filter information available if you know them. Mention recent plumbing work or a change in household water flow, but do not assume it caused the fault. Clear the front of an undercounter machine without pulling it out.
Stop using an appliance that is leaking. During the call, explain whether the water appears only during ice production or remains present while the machine is idle. That timing helps describe the service need.